I went to Honest-1 Auto Care to diagnose my vehicle, which was emitting smoke and a burning rubber smell. Their manager diagnosed the issue as a leaking front crankshaft seal and recommended replacing the serpentine belt. Unfortunately, they were unable to proceed due to lacking the necessary tools. Relying on their diagnosis, I sought another shop for the repair. However, upon completion, the new shop identified the actual problem as the rear crankshaft, not the front. As a result, I incurred an extra $850 in expenses due to Honest-1's misdiagnosis. I'm uncertain about the best course of action but believe that Honest-1's misdiagnosis is the cause of the additional charge. I would appreciate hearing others' opinions on this matter.
Hi Tim- we did not diagnose your vehicle or charge you anything for your visit. We advised you that your BMW engine had a severe leak at the FRONT crankshaft seal which had saturated your belt and that it would be best for you to take it to the dealer as we did not have the necessary tools to perform a major repair on your engine. If your rear crankshaft had been leaking it would be impossible for it to leak on your serpentine belt which is on the front of your engine. Good luck with the shop you chose to perform the repair.
- Honest-1 Auto Care Bloomington